><{]8> 〰️
><{]8> 〰️
LEARN ABOUT US
OUR MISSION
Ketch A Courier LLC is a premium on-demand package and goods pick-up and delivery service focused on Revillagigedo Island, providing accessible, secure, trusted, and fast delivery anywhere across the road system, for a simple cost.
entrepreneur history
It all started like many businesses… wanting to provide a service that Ketchikan needed.
The Founders, Marie and Michael, are lifelong Alaskan residents and professional drivers who have always felt the need for a personal delivery service on our secluded Island.
In 2020, while the world needed safe transportation of goods to reduce public contact, they acquired delivery skills as essential workers driving for major online delivery apps in Las Vegas.
When they were finally able to return from the arid desert to their rainforest home in Southeast Alaska, they utilized those skills as professional drivers, and together they built a business that catered to the unique environment of their hometown.
They started slowly with only a few orders per week, but as they gathered partners, they created a recognizable brand built on the goal of helping their neighbors. As they grew, they were able to bring in contracted couriers who could assist during busy times and ensure that every order is provided the care it deserves.
Their efforts to support businesses, citizens, and the government of Ketchikan, Saxman, Ward Cove, and all across Revillagigedo Island was recognized with the award for Entrepreneur of the Year 2022 by the Ward Cove Group and the Ketchikan Chamber of Commerce.
They have experimented with various delivery services over the years but have settled on thePersonal On-Demand Pick-up Courierand the Business Delivery Assistant Courier.
“delivery culture”
Every business has a culture of expectations, and the “Delivery Culture” has faced many new challenges since the start of the decade, as it has slowly become a fundamental part of our personal lives.
Revillagigedo Island has special requirements that make communication and transportation difficult for the residents, depending on the time of year, the extreme weather conditions, or just the personal needs of the population and visitors
We expect all orders to have a contact person or a satisfactory confirmation method at both their origin and destination locations to prevent liabilities or loss of goods
We expect businesses to honor their customers by preparing their orders at their agreed-upon time, with all the goods accounted for, and packaged properly along with an itemized receipt of goods
We expect couriers to collect and verify they have received the correct order, and to transport it safely and quickly to the destination with all necessary contact information required to ensure it is received
We expect customers and clients to provide accurate information to ensure delivery success, and to remain available for contact until the order has reached its destination successfully
We expect the public to recognize our couriers while doing their duty and to maintain respectful behaviors to support safe and healthy social interactions
vehicles
Every contract courier drives their own personal vehicles, which have ranged from a Razor ATV to a Ford Escape.
The Owner as well as the Operations Manager, operate the official Ketch A Courier logo cars. These vehicles have changed a bit over the years.
We started our business in 2021 with a black Pontiac Vibe.
By 2022 we had added a white Subaru Legacy with a recognizable orange spoiler.
In 2023 we upgraded to the latest fuel-efficient hybrid available, acquiring two of them to replace our aged fleet, which doubled our mileage and guaranteed years of service.
Our pearly white Toyota Prius hybrid AWD hatchback is our larger vehicle and is our only pet-friendly vehicle.
Our gray Toyota Prius hybrid AWD is a hatchback but was redesigned with a fresh sports car look and is often confused with a pure electric car.
logo and motto
Our logo is a WHITE HALIBUT swimming at a fast pace with bubbles flowing from the tail, positioned over an ORANGE RING
The HALIBUT is a fish famous in Southeast Alaska for waiting on the ocean floor for an opportunity to pass by, then snapping it up in a flash and taking care of it before settling back down to wait again. It symbolizes how a Courier waits for a random order and ensures the job gets done as fast as possible
The ORANGE RING represents our favorite colors of a cloudy mountain sunset and the common orange maritime life preservers used locally. It symbolizes our main goal of universal support for the lifestyles of our rugged community, where mountains meet the ocean
key principals and policies
Safety
- for our couriers, and health and safety for customers and the community
Premium service
- ensuring services are provided to the satisfaction of the customer
Privacy and discretion
- for customers, businesses, and couriers.
Check out our PRIVACY POLICY below
Check out our DISCRETION POLICY in Q&A Courier Q’s from the Menu above
Availability and Reliability
- during business hours
Accuracy
-ensuring customers’ orders are transported from point A–B
Easy to contact
- with locally available methods by call and text
Household awareness
- by using bright colors, logos, badges, and advertising to ensure recognition and safety
Legal
- in following all laws applied to their market
Support and training
- available to congratulate successes, encourage skills, and improve services
Connecting
- locals to each other, as well as restaurants, offices, and stores
Professionalism
-ensuring services are provided to the customer with the best quality available
Reasonable Pricing
- providing the highest compensation to our couriers for the lowest price possible for the customer
Share freely the delivery culture
- provide lessons and support in local understanding
No Ordering
- customers must ensure all goods are what they desire, and payment has been approved, before the arrival of the courier.
privacy policy
We will not provide, sell, or share any Confidential Information to any unassociated third-party entity. All Confidential Information will be minimally kept and maintained in a secure password-protected location at all times. No credit card information will be stored in writing at any time, and any digital copies must be immediately destroyed.
SANITARY PRACTICES & SAFETY PROCEDURES
Please notify us of any serious allergies (pet, food, plant)
LOGO MASK REQUIRED to be worn when delivering to quarantine locations OR if courier desires
Sanitizer and hand washing between deliveries as needed
Incoming cash is handled minimally, outgoing cash is sanitized by reasonable means, monies are secured and locked up at all times
The general public does not approach or contact a courier vehicle
Social distance of 6ft when appropriate
Anyone who does not maintain reasonable social distance and sanitary practices will not be served, with no liability from our delivery service
Courier is REQUIRED TO IMMEDIATELY LEAVE any dangerous situation using appropriate and legal defensive actions
