NAME ON ORDER?‍ ‍

• Sender name ~ Recipient Name

LOCATION, OF ORDER?‍ ‍

• Where is it at? ~ Where is it going?

WHAT IS ORDER?‍ ‍

• Food ~ Grocery ~ Medications ~ Pet ~ Package or Items ~ More than 50lbs

TIME WHEN IT IS AVAILABLE?

PAYMENT METHOD?‍ ‍

• Cash‍ ~ Card ~ PayPal ~ Venmo ~ Cash App

• Cash for Food/Order may be available

SPECIAL INSTRUCTIONS?

• No-contact

• No-Ring/Knock

• Text or photo

• Extra phone numbers

• Birthdate For medications

• Air Way Bill for Airline orders

• Pet names and care

“Anywhere the roads go”

• AIRPORT (Ferry Access)

• Restaurants

• Stores

• Grocery

• Pharmacies

• Veterinaries

• Cargo/barges

• Airports

• Docks

• Homes

• Offices

• Beaches

• Sorry, no McD’s or Diaz

"Anything that fits in the hatchback of a Prius"

• Meals

• Drinks

• Groceries

• Products in packages

• Personal medications

• Pets and pet supplies,

• Cargo and Freight (size and weight limits apply)

• Small light furniture

• Small machinery

• And more

NO

Alcohol, Tobacco, Marijuana products

• Alaska State Law currently prevents us from transporting alcohol, tobacco, or marijuana products

• Controlled Medications from Pharmacies are allowed

Some Hazardous items

• Approval available for most toxic or dangerous materials that are packaged correctly

People

• Other services are available for human transportation

  • Exceptions may be made for some high-care Pets

All orders must fit inside courier's vehicle

• MAX SIZE SQUARE =

  • 5ft x 3ft x 2.5ft

  • 60in x 36in x 32in

  • 152cm x 91cm x 81cm

• WEIGHT LIMITS

  • 50lb included

  • 50-100lbs BULK FEE $5

    • add $5 for every 50lb block after

  • NO EXTRA cost if CURBSIDE delivery

    • Excludes door-to-door service

~15-20 min to PICK UP

~15-20 min to DROP OFF

~25-30 min to DROP OFF at FAR ISLAND locations

• AIRPORT requires 1 HOUR to get FERRY across

  • CONTACT us by 3:45pm for same day service

  • Next day service after 3:45pm

  • Airport cargo closes by 5:30pm

NO, SORRY

SHOPPING UNAVAILABLE

• Please have order prepared and Pay

• With approval, a Cash for Food or Order‍ can be made for items already rung up and bagged by the store

SORRY

PACKING UNAVAILABLE

• all items must be ready to transport, with all containers covered, and all spillable items properly contained for transport over bumps and hills

• Courier can assist with writing customer information on packages for Airline or Float Plane transportation

YES

SIGNATURE AUTHORIZED

• By requesting the services of a courier, you are authorizing them to sign basic purchase receipts, or transportation paperwork

• Any changes must be authorized by Customer

  • tips for waiters

  • unexpected price changes

With customer authorization Couriers can help pay for food/order at locations

CASH FOR FOOD/ORDER AVAILABLE

• Must be paid to us in CASH or CASHAPP only

• Limits vary depending on type of goods and situation, but we can accommodate so please ask

  *Examples

  • $20 Max Pharmacy Copay (card may be allowed for some pharmacies)

  • ~ 2-4 Meals at a Restaurant

  • Variable Prepay for returnable goods

CARD FOR FOOD/ORDER UNAVAILABLE‍ ‍

• CARD must be paid to business

• PAYPAL or VENMO must be paid to business

PLEASE contact us as soon as possible!

We will immediately investigate the situation and take steps to solve the issue immediately!

• We will contact courier

• We will contact business or person who prepared the goods

• Please ask business for replacements or refunds of incorrect goods

• We will RE-DELIVER at no extra cost if needed

• We are responsible for the quality of TRANSPORTATION ONLY

  • If order is damaged in transport, we will make whatever amends are possible including replacements or refunds

TIPPING IS NOT REQUIRED

We practice sustainable market pricing that provides the highest compensation for the lowest customer cost compared to our competitors

PERSONAL GIFTING

• We DO NOT solicit for tips

• Extra monies are not expected or automatically charged

• If offered, extra monies are a GIFT ONLY

• Any extras paid to Courier belongs to them

  • 100% of Card or Online gifts paid to us goes to the Courier

BUSINESS TIPPING

• Any tips paid to a business stays AT THE BUSINESS

  • Courier can sign for restaurant tips upon request

  • Courier DOES NOT get tips YOU PAY to a business

NO WORRIES, LIFE HAPPENS!

Just pay us as soon as possible, or by the next time you want to use our service

No need, we come to you

No cards yet

We can offer prepaid delivery coupons

WEATHER

• Poor weather and dangerous conditions

EMERGENCY

• Accidents or flat tires

• Road closures

• Police, Fire, Ambulance actions

OPT-OUT BUSINESSES

• Businesses can OPT-OUT of our services (McDonald’s Unavailable, Diaz Cafe Opted-Out)

CUSTOMER ACTIONS

• WE RESPECT a person’s right to refuse services, upon their request

• We reserve the right to refuse service

  • When no one is at Pickup location to give goods

    • A person MUST verify and hand orders to Courier

    • NO unattended items (especially on porches or open garages)

  • When verbally or physically attacked

  • When unpaid

  • When provided incorrect phone numbers or addresses