questions & answers

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ORDER Q’s

  • NO... Sorry. Please contact us directly for ordering a Pick-Up 907-617-4148

    We are available 10am-9pm Weekdays and 12pm-9pm Weekends

    • Last order can be placed by 8:40pm with a 9pm Pick-up

  • Contact a place you wish to get an order from, or prepare a personal order

    • ORDER for DELIVERY and wait for order to arrive

    • ORDER for PICK-UP and contact us to pick-up for you

    • We are NOT ABLE to assist with DOORDASH or UBER orders

  • NAME on order?

    • Sender name

    • Recipient Name

    LOCATION, of order?

    • Where is it at?

    • Where is it going?

    What is ORDER?

    • Food

    • Grocery

    • Medications

    • Pet

    • Package or items

    • More than 50lbs

    TIME when it is available?

    PAYMENT method?

    • Cash

      • Cash at the door

      • Cash for Food/Order may be available

        • ~$20 medication copay

        • ~1-4 meals

    • Card

      • Over the phone

      • Link on homepage “Paypal and Card”

    • PayPal

    • Venmo

    • CashApp

    SPECIAL INSTRUCTIONS?

    • No-contact

    • No-Ring/Knock

    • Text or photo

    • Extra phone numbers

    • Birthdate For medications

    • Air Way Bill for Airline orders

  • “Anywhere the roads go”

    • Restaurants

    • Stores

    • Grocery

    • Pharmacies

    • Veterinaries

    • Cargo/barges

    • Arports

    • Docks

    • Homes

    • Offices

    • Beaches

      (McDonalds and Diaz Cafe unavailable)

  • "Anything that fits in the hatchback of a Prius"

    • Meals

    • Drinks

    • Groceries

    • Products in packages

    • Personal medications

    • Pets and pet supplies,

    • Cargo and Freight (size and weight limits apply)

    • Small light furniture

    • Small machinery

    • And more

  • Alcohol, Tobacco, Marijuana products

    • Alaska State Law currently prevents us from transporting alcohol, tobacco, or marijuana products

    • Controlled Medications from Pharmacies are allowed

    Some Hazardous items

    • Approval available for most toxic or dangerous materials that are packaged correctly

    People

    • Other services are available for human transportation

      • Exceptions may be made for some PET TRANSPORTATIONS

  • All orders must fit inside courier's vehicle

    • MAX SIZE SQUARE =

      • 5ft x 3ft x 2.5ft

      • 60in x 36in x 32in

      • 152cm x 91cm x 81cm

    • WEIGHT LIMITS

      • 50lb included

      • 50-100lbs BULK FEE $5

        • add $5 for every 50lb block after

      • NO EXTRA cost if CURBSIDE delivery

        • Excludes door-to-door service

  • ~15-20 min to PICK-UP

    ~15-20 min to DROP-OFF

    ~25-30 min to DROP-OFF at FAR ISLAND locations

    • AIRPORT requires 1 HOUR to get FERRY across

      • CONTACT us by 345pm for same day service

      • Next day service after 3:45pm

      • Airport cargo closes by 5:30pm

  • SORRY

    SHOPPING UNAVAILABLE

    • Courier can pay Cash for Order upon request if store has items rung up and bagged

  • SORRY

    PACKING UNAVAILABLE

    • all items must be ready to transport, with all containers covered, and all spillable items properly contained for transport over bumps and hills

    • Courier can assist with writing customer information on packages for Airline or Float Plane transportation

  • YES

    SIGNATURE AUTHORIZED

    • By requesting the services of a courier, you are authorizing them to sign basic purchase receipts, or transportation paperwork

    • Any changes must be authorized by Customer

      • tips for waiters

      • unexpected price changes

  • YES, with some limitations

    CASH FOR FOOD/ORDER AVAILABLE

    • Must be paid to us in CASH or CASHAPP only

    • Limits vary depending on type of goods and situation, but we can accommodate so please ask

    CARD FOR FOOD/ORDER UNAVAILABLE‍ ‍ Sorry

    • CARD must be paid to business

    • PAYPAL or VENMO must be paid to business

  • PLEASE contact us as soon as possible!

    We will immediately investigate the situation and take steps to solve the issue immediately!

    • We will contact courier

    • We will contact business or person who prepared the goods

    • Please ask business for replacements or refunds of incorrect goods

    • We will RE-DELIVER at no extra cost if needed

    • We are responsible for the quality of TRANSPORTATION ONLY

      • If order is damaged in transport, we will make whatever amends are possible including replacements or refunds

  • Tips are NOT REQUIRED

    PERSONAL GIFTING

    • Tips are not expected or automatically charged

    • We DO NOT solicit for tips

    • If offered, extra monies are a GIFT ONLY

    • Any extras paid to Courier belongs to them

      • 100% of Card or Online gifts paid to us goes to the Courier

    BUSINESS TIPPING

    • Any tips paid to a business stays AT THE BUSINESS

      • Courier can sign for restaurant tips upon request

      • Courier DOES NOT get tips YOU PAY to a business

  • NO WORRIES, LIFE HAPPENS!

    Just pay us as soon as possible, or by the next time you want to use our service

  • No need, we come to you

  • No cards yet

    We can offer prepaid delivery coupons

  • WEATHER

    • Poor weather and dangerous conditions

    EMERGENCY

    • Accidents or Flat tires

    • Road Closures

    • Police, Fire, Ambulance actions

    OPT-OUT BUSINESSES

    • Businesses can OPT-OUT of our services

      • McDonald’s Unavailable

      • Diaz Cafe Opted-Out

    CUSTOMER ACTIONS

    • WE RESPECT a person’s right to refuse services, upon their request

    • We reserve the right to refuse service

      • When verbally or physically attacked

      • When unpaid, or value of order is too low for service to continue

      • When customer provides incorrect phone numbers or addresses

      • When location has no human contact

        • A person MUST verify and hand orders to Courier

        • NO unattended items (especially on porches or open garages)

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Business Q’s

  • NO

    Partnership not required

    • We are authorized to represent the customer for normal Pick-Up orders

    • Partnerships are voluntary and available upon request. Just answer a few questions for a customized service, and get free advertising and special prices

  • YES

    Any type of store, office, home, boat dock, or stand

    • Only McDonald’s and Diaz Cafe are Unavailable by their request

  • YES

    Delivery assistance available

    • Any business that has their own delivery service infrastructure can contact us for a Courier to assist, and pay our normal rates

    • Limits may apply depending on goods being delivered

    • Partnership not required

    • Businesses set their own delivery price, which may be more or less than our normal Pick-Up rates but pay us our normal rates

  • NOTHING

    Our services are available to any business or person. No partnership or extra fees needed

    • We reserve the right to limit services when necessary, and respect customer and businesses right to refuse services

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PARTNER Q’s

  • Contact us and have a quick chat about your needs by answering the questions below

    • DELIVERY ASSITANCE or PICK-UP?

      • Delivery Assistance means business collects delivery fees without sales tax and pays us monthly

        • Businesses may charge more or less than our fee, but pay us agreed upon prices

      • Pick-Up means no financial attachment

    • What products are offered?

      • food

      • drinks

      • groceries

      • medication

      • gift

      • pets

      • paperwork, equipment, personal items, etc.

    • How are orders taken?

      • call

      • text

      • website or app

    • How are orders packaged?

      • plastic/paper bags,

      • container/boxes

      • other, none needed

    • How are payments from customers taken?

      • Card

      • Cash-for-food/goods

      • Online

    • What special prices and offers are available?

      • Delivery assistance special prices are available to businesses for DELIVERY

      • Special Partner prices are available to customers for PICK-UP

    • What are regular hours of operation?

      • All businesses may change hours/close at their discretion without notifying us

      • We are only available during our hours of operation unless approved

    • Is there any way to assist your business with a customized Special Partner Deal?

      • Sorry we are not designed for early morning coffee, or instant Pick-Up

      • We focus on HOT FOOD first to ensure it maintains quality

      • Grocery, Pharmacy, and Store orders take longer for waiting in line or for it to be loaded

      • Airport orders require extra time for Ferry access

    • Special prices

      • ALL CITIES orders at $10

        • Saxman City is a 16% discount

      • ALL ISLAND orders at $15

        • Far Island is a 30% discount

    • Availability beyond normal business hours with approval

      • limits based on availability of willing couriers

      • Early order for float plane/ferry schedules

      • After hours for special events

    • Size and weight limit increases at no extra cost

  • Logo and photo advertising

    • WEBSITE

    • SOCIAL MEDIA

      • Facebook

    • Promotional events

      • Holiday and Free Giveaways

    We also promote your services and products to customers looking for them

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Courier Q’s

  • A Courier is not an employee

    • They are an independent on-demand contractor who operates their own vehicle and is offered individual orders on a pay-per-job basis

    • They are representatives who go in a customer's place and can sign for receipt of goods as a proxy

    • They are responsible, discreet, and private individuals who are goal oriented, with a desire to support their community

    • They are valued members of our community and are known to provide essential services in times of difficulty both personal and public

  • Masks are NO LONGER REQUIRED to worn unless requested for a special situation

    • Special situations

      • Quarantining

      • Immunocompromised

      • Upon customer request

    Couriers MAY CHOOSE to wear their masks across their face if they want to in normal situations

  • Discretion is part of our service and is contractually protected

    • Whatever a Courier sees while delivering is viewed as proprietary information and legally protected as private and personal to customers

      • People’s clothing,

      • Work or home conditions

      • What they ordered

      • Conversations

      • Who is at the locations

    • If there is an emergency health situation that requires emergency care Courier will ask the injured person if they want assistance and then call for help

    • Courier will call police dispatch for police assistance if threatened and feels in danger. Couriers have the legal right to defend themselves from animals, humans, and equipment

    • Courier will call 911 if there is a fire, or an ambulance is needed because a person is unconscious and not responsive

    • LOGO MASK REQUIRED to be worn WHEN PICKING UP OR DROPPING OFF AT A QUARANTINE LOCATION

      • May be worn if courier desires

    • Sanitizer and hand washing between deliveries as needed

    • Incoming cash handled minimally, outgoing cash sanitized by reasonable means

    • Public does not contact a delivery vehicle

    • Social distance of 6ft when appropriate

    • Anyone that does not maintain reasonable social distance and sanitary practices will not be served with no liability from our delivery service

    • Courier is REQUIRED TO IMMEDIATELY LEAVE any dangerous situation using appropriate and legal defensive actions