CONTRACT COURIER TRAINING
JOB SERVICE OUTLINE
REQUIREMENTS
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(ICA 2.d.1 and 2.d.4)
Couriers are required to ensure they have a proper communications device, with the ability to make calls, receive texts and images, and access to a digital map app (google maps, apple maps, etc.).
The device is required to be on them at all times while performing jobs.
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(ICA 2.d.1)
Couriers are required to provide their own transportation that is suitable for the successful completion of the jobs they have accepted.
CHECK VEHICLE MAINTENANCE
Driver License, Vehicle license and registration, Vehicle Insurance (ICA 5)
Miles
Fuel
Tires
Battery
Fluids (oil, coolant, transmission, and washer fluid)
Cleanliness (please maintain reasonable standards) (ICA Exhibit A 2.b)
Vehicle functions and has regular maintenance
oil changes, transmission checks, A/C, etc. every 3-5,000 miles is recommended for daily used vehicles
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Call whenever needed, and provide WHERE you are, and WHAT is going on, and WHO is being affected
Allow dispatch to process information and work on an immediate solution
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Post only the basic info needed for the job
Keep text conversations short
Feel free to use the text feed to make any contractually and legally required record data (ICA 2.c) (ICA 5) (ICA Exhibit A 2.k)
Fuel and Mileage pictures
Insurance Cards
license plates
Pictures of issues/accidents
Other information KAC might ask for like Tax forms 1099-NEC, or W-9
Please do not post any personal or private information into the professional text feed that is not job related
There is NO TOLERANCE for texts with inappropriate images or threatening comments. Friendly banter is allowed but once a negative behavior has been identified and a request has been made to stop any further incidents will result in ending all contracts
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(ICA Exhibit A 2.k)
Always post a picture of any paperwork involved with orders
Receipts, Air Way Bills, written instructions, screen shots of info
No-contact door drops must show item at location AND address number (take 2 pics if needed)
When receiving flowers, furniture, equipment, or Pets
Use lowest quality picture settings when possible
Pictures may take longer to send, so expect Dispatch to check-in if the data is slow
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KAC Bank Bags are made available to authorized regular Couriers, and they are intended for making change and Cash For Food/Orders.
Banks should contain $100 - $230, and a variety of bill types. Banks are cleared of extra cash at the start of every month or as needed for instant paychecks.
A “Natural Bank” is a statistically useful number of each denomination for making change.
“Natural Bank” of $230
$10 in 1’s = 10 bills
$50 in 5’s = 20 bills
$50 in 10’s = 5 bills
$120 in 20’s = 6 bills
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(ICA 3.c Nondisclosure)
When a Courier is not available to take contracts for long periods of time KAC has the right to collect gear and proprietary property. When Courier is available again, gear will be reissued.
After 1 Month - Bank monies, thermal bags, pizza bag, drink carriers
After 6 Months - Dash cameras, Promotional items, flashlights, other gear
After a Year - Any gear still held
GETTING A JOB
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(ICA Exhibit A 2.a)
We are available 10am-9pm weekdays, and 12noon-9pm weekends
KAC believes that people have their own lives and does not make schedules for work times. Discretion is our priority and Couriers do not need to explain why they refuse a Job. Whenever Courier would like to be available for jobs they need to clock-in/out on their text stream with KAC, and the Dispatcher will automatically put them in the lineup. Breaks can be taken at any time and must be clocked out so offers are not made until Courier clocks back in.
REQUIRED INFORMATION
Send appropriate phrase
“Clocking in” / “Clocking out”
“Available now” / “Not available”
“On break” / “Back from Break”
Time (auto-generated)
Date (auto-generated)
Courier ID (auto-generated)
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(ICA 2.a.3) (ICA Exhibit A 2.q)
Scheduled Hourly Minimum Pay may be offered by KAC and have very specific conditions to be met. Usually it is offered to encourage Courier participation during a busy time of day, or during a special event that makes other Couriers unavailable. It will always be offered before the time and date and is available only to the couriers it has been offered to. Hourly minimum is credited PER HOUR, (Each hour starts it over) and any job monies earned are subtracted from this credit until there is no credit left (see below). If there is leftover credit, it is paid out to Courier.
WHEN ON HOURLY
Courier must clock in when hourly starts
Courier will be offered all acceptable deliveries during that hour and can only refuse a job with acceptable reasons such as distance issue, timing issue, vehicle issue, or destination issue that would compromise the quality of the service.
Hourly can start at any time of the clock that it is offered for and ends one hour later (ex. 515-615), No half hours are available and if Courier has to leave early into hour the rest of the credits may be forfeited.
Tips/Gifts are not included in earned wages and are added on top.
Dispatch may try harder to reach Courier if technical issues are encountered.
No-contact when clocked-in may result in the Hourly being forfeited.
Example 1: Earning LESS than Hourly minimum
$15 Hourly Credit - 2 Just Dandy @ $12 - 20% Commission of $2.4 = $9.6$
$15 Paid
Example 2: Earning MORE than Hourly minimum$15 Hourly Credit -3 Panhandle @ $30 - 20% Commission of $6 = $24
$24 Paid
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Couriers may wait/stage anywhere for their next job and the Dispatcher will likely ask “Where are you?” before offering a job to help ensure the best timing information. Be sure to be prepared for the jobs you will receive.
CHECK SUPPLIES
BADGE REQUIRED (ICA 2.d.2)
Thermal Bag
Pizza Bag
Bank Bag (if provided)
Drink carrier (or empty cup holders)
Flashlight
STAGING LOCATIONS
Downtown public parking or Plaza Mall public parking, any street parking spot
Your personal home
NO private properties or any other protected locations you are not licensed for (handicap parking must have plates or placard)
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ACCEPTING OR DENYING JOB SERVICE REQUEST
It is the Courier’s responsibility to decide if they will go to a business, address, or location when accepting the job and immediately contact Dispatch with any issues as soon as they are discovered. If destination is unsuitable for a valid reason, it can be REASSIGNED (see reassigned, transferred, redelivery) by Dispatch
When contacted, a Courier will be asked if they want a job.
No explanations are needed when turning down any offers unless on Special Hourly.
Once a job is accepted the job service contract has begun and all contractual obligations must be fulfilled. (ICA Exhibit A 1.b)
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REASSIGNED jobs are ones that are TRANSFERRED BEFORE PICK-UP is completed.
They are NOT NORMALLY PAID if the Courier changes their mind, but Courier will be offered the next available job.
Some Reassignments MAY BE PAID depending on the distance traveled to receive it or if the store fails to prepare order at the expected times and Dispatch requests the transfer at no fault of the Courier.
REDELIVERY jobs are ones that are correcting an order error
If it is the STORE’s fault, then the redelivery is paid to Courier as a repeat of the first job, but is COMPLEMENTARY to the customer
If it is the COURIER’s fault (ex. failed to deliver all bags in the vehicle and have to go back, or didn’t grab a drink that was handed to them) then it is the courier's liability and is NOT PAID
Any LOSSES incurred while correcting the error will be negotiated at the time of each incident.
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JOB TIMING (ICA Exhibit A 2.j)
IIt is acceptable for a Courier to take a minute or so to gather themselves before heading to an order that is ready to pick up, but no excessive times from personal tasks that are unfinished. If the courier is having a smoke, or on a personal errand like shopping at a store, they need to notify dispatch that they are on break.
Average City Order times are under 1 hour from contact
~15-20 minutes to Pick-Up an order
(courier should aim for as little time as possible if they are nearby, extra orders may be offered if they are in the area)
~10-20 minutes to Drop-Off
(courier should deliver to the closest address first if given more than one order)
Island and Far Island need an extra 10-20 minutes
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KETCHIKAN CITY $10
Transportation limits from Car Wash to Saxman City sign, including Forest Park. Jobs have a round trip of 4-8 miles on average
Examples of 1 way mileage:
1.8 miles from Just Dandy to KIC
2 miles from Good Fortune to Hill Rd
4 miles from Good Fortune to Walmart
SAXMAN CITY * $12 (Partner Price $10)
Transportation limits from Saxman City sign to Saxman Seaport (3 Bears). Jobs have a round trip of 6-10 miles on average
Examples of 1 way mileage:
3.5 miles from Good Fortune to Saxman
5 miles from Landing to Saxman
ISLAND ** $15
Transportation North from Car Wash to Mud Bight OR South from Saxman Seaport to Mountain Point Ramp. Jobs have a round trip of 15-18 miles on average
Examples of 1 way mileage:
7.5 miles from Good Fortune to Ward Cove Docks
9 miles from Good Fortune to Sunset Dr
6.7 miles from Aj’s to Shoup St
FAR ISLAND *** $20 (Partner Price $15)
Transportation North from Mud Bight to end of road OR South from Mountain Point to end of road.
Examples of 1 way mileage: Jobs have a round trip of 18- 28 miles on average
9.7 miles from Good Fortune to D1 Loop
14 miles from Good Fortune to North Point Higgins Rd
8.5 miles from Good Fortune to Powerhouse Rd
12 miles from Aj’s to Powerhouse Rd
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FUEL
Great Fuel >40 mpg
Average Fuel =23 mpg
Bad Fuel <17 mpg
Using heaters or A/C with headlights consumes an average of 20% more fuel per MPG
$3.50 per gal is Great “Winter” Price
$5 per gal is Bad “Summer” Prices
FUEL FORMULA(Price per gal / miles per gal) x distance x 2 for round trip = fuel cost for job
Example 1: BEST
Good “Winter” fuel cost for an Average Fuel vehicle doing a Just Dandy to KIC
$4.8 / 23 mpg x 1.7 mi x 2 = $0.70
Example 2: WORST
Bad “Summer” fuel cost for an Average fuel vehicle for a Good Fortune to N. Pt Higgins
$5 / 23 mpg x 14 mi x 2 = $6.08
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*See Training Images for EARNING TABLE*
CUSTOMER PRICE (100%)
COURIER EARNED PAY ( -20% commission to KAC for operation costs)
KAC does NOT withhold income tax from Contractors. They are required to report all income and pay Federal Tax when it is due (which means NO RETURNS because nothing was paid to the Federal Government in advance) (ICA 2.b)
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Sometimes Customers pay extra money for the services they receive. These gifts are contractually not a part of KAC.
Any gifts that arrive digitally to KAC are passed through with no fees or reservations.
PLEASE, do not ask for or mention tips/gifts during Job, as a premium service our quality is NOT BASED ON IT, but politely respond if they offer.
The “tip culture” is currently too complex, easily misunderstood, and varies from many perspectives, and that is why we actively choose to pay equitable job service costs and not rely on it.
Cash gifts are kept immediately - Check BANK BALANCE with KAC
Any tips/gifts paid digitally by customers or from partners are paid out when they are processed at the end of each month (ICA 2.a)(ICA Exhibit A 2.q)
Businesses that we work with normally DO NOT PASS DIGITAL TIPS/GIFTS TO US
GOOD FORTUNE DELIVERY provides extra monies when paying KAC, and it is divided equally among all non-cash transactions and paid out
Never assume extra money is a tip/gift, and always offer change even if it is obviously a gift, always get confirmation (sometimes people think “change” just means the extra coins and not the extra dollar amounts which should be returned to them)
Thankfulness when appropriate is encouraged because our “regular clients” must trust that our “flat rate with everything included” prices are accurate. They do not need to show their gratitude with money.
IF asked about extra monies paid to BUSINESSES intended for tips (which are NOT normally passed to us), the main replies are:
“Tips to businesses stay with business, tips to courier stay with the courier”, and “You can always get us next time.”
encourages using us in the future and removes stress from the awkwardness of the question
“Good Fortune will take care of that”
for all card transactions they pay us a guaranteed amount even if customer did not provide anything
(ICA Exhibit A 2.q) (ICA 2.a.2)
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(ICA 2.a all)
Paychecks are paid out from monies collected from customers and Delivery Partners and UPON REQUEST with the most minimal processing time possible, or monthly. Advances are not available, only completed jobs are paid.
REQUIRED INFORMATION from BOTH SIDES
Amount owed/received
“PAYCHECK” response from BOTH sides
Type of payment
CASH - directly from KAC or from Bank Bag
DIGITAL - Paypal, Venmo, Cashapp
DIRECT DEPOSIT - to Credit Union or Bank (very rare).
Bank Balance verification
Time (auto-generated)
Date (auto-generated)
Courier ID (auto-generated)
Dispatcher job outline
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((ICA Exhibit A 2.c)
Orders are provided to KAC through CALL or TEXT.
DELIVERY PARTNERS - BUSINESS receives and prepares the order and then contacts KAC when it is READY.
PICK-UP PARTNERS and ALL OTHERS - CUSTOMER makes an order and contacts KAC by call/text with the TIME the order will be finished
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(ICA Exhibit A 2.c and 2.d and 2.k)
Very specific data is needed for every order. Stores and the Dispatcher are required to gather that data as much as possible. Some data is auto-generated by simply sending a text, screenshot, or picture (date, time, driver). Some data may be missing or unavailable and should be investigated and added when possible (ex. Good Fortune translation issues for names).
REQUIRED INFORMATION
Name on order (Good Fortune Exempt)
Pick-up location
Drop-off location (Good Fortune street names may have issues)
Order items
Time available
Method of payment
Price
Copay or prepay information (if applicable)
Phone number
Date (auto-generated)
Time (auto-generated)
Driver (auto-generated)
OTHER INFORMATION AS NECESSARY
Name of recipient (person who ordered may not be the one receiving order)
Special instructions or notes
Extra phone numbers
Date of birth (pharmacies only)
Airway Bill Number (Alaska Air Cargo only)
Weight or size of order (Bulk orders)
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(ICA Exhibit A 2.d)
When an order is received by the Dispatcher several considerations have to be made about who can get the Job done, in the best time
CONSIDERATIONS
Is the order a DELIVERY or PICK-UP?
Is the order READY or does it need TIME?
Is the order HOT (hot foods), or COLD (groceries, medications, gifts, flowers, paperwork)?
What Couriers are AVAILABLE?
What TYPES of deliveries are Couriers authorized or willing to make?
Are Couriers set as a PRIMARY or on HOURLY?
Who can make the MOST PROFIT from the distance or time?
Contractors with poor mileage may be asked to do long distance ONLY if they agree it’s valuable enough
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CUSTOMER CALLS
Ketch A Courier, how can we help you?
Okay, lets fill out an order form
What is the name ON THE ORDER?
Who is it going to? (if ordering person is not recipient)
WHERE is the order from?
WHAT did you order?
Has it been paid for? (Cash for food/order)
Is the order over or under 50lbs? (More than 50lbs is Bulk +5$)
WHERE is it going today?
Any special information about dropping off?
No-Contact
Knock/Ring
Text/Call when arriving
Locked building
WHEN will it be available?
That will be a $ ? Ketchikan / Saxman / Island / Far Island/special partner price
How would you like to PAY today?
Cash (cash is king)
We collect at door
Service order price
Food/Order price
Card/Paypal (5% fee to KAC)
Card over phone
Card in person (rare)
link on website
Venmo (3.5% fee to KAC)
link on website, or we text it from app
CashApp (no fees)
link on website, or we text it from app
Collect by invoice monthly (with approval for a high-volume business, 8+ per month)
NO CHECKS (business checks authorized only if a known LOCAL business) We will pick that up as soon as it’s available
Thank you for using our services today
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OFFERING A JOB SERVICE ORDER
Dispatcher will CALL available Couriers up to 2x
If Courier is busy, and will see it, they will TEXT the request
If communication failures happen, a job will be offered to the next available one.
ORDER TEXT may be
TEXT of “order form”
SCREENSHOT of customer texts
PHOTO of order information
Pick Up an order
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Once the job has been accepted by a Courier, they must follow all legal laws while traveling because their legal contract has started. Our contract includes travel to destinations. This is different from some federal tax guidelines that start at pick-up (ICA Exhibit A 1.b)
PARK IN LOADING ZONE or PARKING LOT or DRIVEWAY
law states you have 5-30 minutes in a Loading Zone with a marked vehicle,
If not blocking traffic you can load from the curbside in some yellow or white zones (blue is handicapped)
Private property ONLY if delivering there
Off street
There may be “secret” loading areas at various locations based on the parking lot setup, and Dispatch will know if they are allowed by the parking lot owners
USE 4 WAY FLASHERS for visibility, whenever you are stopping in a non-parking spot location
MIRRORS, MIRRORS MIRRORS
Be aware of your surroundings at all times while driving by checking mirrors several times per minute, and looking between them visually when backing up
GET OUT AN LOOK (GOAL)
If unsure when backing up or maneuvering in parking lots (this is when almost all accidents happen!)
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Average times from vehicle, to order Pick Up, back to vehicle
3-5 min Restaurant, Floral, Store, or House
5-10 min
Store with a shopping department bringing it out
Restaurant with order assigned to a waiter
5-20 min Pharmacy (rare)
20-40 min Airport Ferry walkover (rare)
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Please take appropriate supplied gear (ICA 2.d.4)
Main Thermal Bag
1-4 grocery bags
2-3 large trays of food
Pizza Bags
1-4 pizza boxes
2 pizza box and 2 foam clamshells
Drink Carriers
6-8 drinks of nearly any size
Bank Bag to make change or payments
Cellular phone REQUIRED
Flashlight when dark
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DO NOT TAKE ANY ORDER THAT IS NOT PROVIDED TO YOU BY A PERSON!
No-contact pick-up is not allowed
Even if you know it is the order you are waiting for. It might be missing items, be someone else's order, or be located in a no-go zone (ICA Exhibit A 2.h)
Announce yourself by saying “Hello” or other greeting so staff can hear, and find the person in charge of order
Don’t expect all staff to know about the order or know if you have been helped
Stay near check stand or common pick up location
Put carrying bags on chairs or tables only NEVER PUT ON FLOOR/GROUND
Keep walkways and paths clear for customers and workers
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CHECK ORDER is properly packaged or sealed
No uncovered food or drinks and ask for extra packaging if needed (New locations/waiters may make mistakes). (ICA Exhibit A 2.h))
Courier MAY agree to transport live animals, hazardous materials, or other unusual items with authorization from dispatch (ICA Exhibit A 2.f)
Courier will NOT PICK UP OR DELIVER (ICA, Exhibit A 2.g)
people
alcohol
tobacco
marijuana
illegal items
items larger than Courier can carry or won’t fit Courier vehicles
packages and goods that are of suspect origin or contents
READ ORDER OUT LOUD to double check and READ RECEIPTS to verify match
Prevent REDELIVERY after an order has been dropped off
Commonly missed items:
Drinks
Side orders
Utensils
Extra Sauces
Dessert
TAKE PICTURES
Itemized Receipt
Order Form
Any delicate items that have a high potential of damage or missing items so that their condition is known prior to transport as a liability saver. (ICA Exhibit A 2.k)
ENSURE ORDER IS PAID
Cash For Food/Order
Confirm amount matches customers authorized amount (including any added tips)
Use BANK monies to pay
SPARE CHANGE
Is usually rounded up in favor of the store
Good Fortune rounds DOWN
Collect the spare change if it is offered
Even the most picky customers are happy with rounding to the nearest quarter in favor of the store. Offer the quarters to the client when offering change at the door, report the exact amount paid out.
If there is no Bank, or not enough money in the Bank, contact Dispatch for permission to return to the store with money collected at the door (very rare)
Card for Food/Orders - Paid by customer in advance
Confirm amount matches customers authorized amount (including any added tips)
Sign Receipt in place of customer with personal initials or Courier ID # and KAC initials (ICA3.b.1)(ICA Exhibit A 2.i)
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Tampering with order is an immediate dismissal of all contracts, which includes but is not limited to opening, consuming, leaving an unauthorized object, intentionally breaking or damaging. (ICA Exhibit A 2.j.1)
Protect order from being squished or tipped by securing them in seatbelts or other containers.
Some Florals may be overfilled, and it is okay to reduce the water, but if all water is spilled be sure to let the recipient know to add water.
Place in an easy to access location that is properly supported in case of an emergency stop, bumpy road, or going up/down hills
Keep thermal temperatures as much as possible by using thermal bags. Keep hot and cold/frozen goods separate
If a BULK ORDER that is more than 50lbs then take two trips.
If it is multiple items, then stack them where they will not get damaged on sidewalk or in driveway
If it is a single large item (Dispatcher authorized) it requires a curbside pickup and drop which means it will be handled by the sender and recipient.
Assist them putting it on carts, forklifts, or pallets
Use a MAP APP of your choice to find your destination and check with Dispatch if there are any issues at all
Google maps will point to the middle of the street if it doesn't recognize address numbers, so check that it is always pointing to a location before departing, and that it is in “drive mode” not “walk mode”
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(ICA Exhibit A 2.j)
Follow Speed Limits which are 25 mph in residential areas unless otherwise marked
Downtown from tunnel is 20 mph
School Zones until 4pm is 20 mph
Parking lot speeds are 5-10 mph
Highway limits vary between 30-55 mph
Use signals with careful merging and cornering to prevent spills or damage to order
Prevent hard braking by staying legal distance behind other cars (2 sec)
IF at any time you think the order has tipped over and spilled or has been squished or altered STOP and notify Dispatch to ensure quality of our service and help fix issues. Please don't let us find out from the store or customer first.
Use an emergency honk if there is an ILLEGAL AND/OR DANGEROUS situation (ICA 7.b.2)
Jaywalkers
Vehicles failing to signal/stop
legally passing in a passing zone (required by law)
blocked in by people/vehicles
animals in road
Uncontrolled sliding on ice or snow, etc
Call Dispatch immediately if there are any issues
Distance too far
Bad weather
Accidents
Flat tires
Police pullovers
Drop Off an order
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See arrival and parking for pick up for main guidelines
Locate the NUMBERS on the building/mailbox VISUALLY, every single time!
If you need a picture of an order that is left outside you must include any building numbers available. Please use a flashlight if it is after dark. (ICA 2.d.4) (ICA Exhibit A 2.k)
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Average times from the vehicle, to order Drop Off, back to vehicle
3-5 min Home near road
5-10 min
Locked Building where customer has to take elevator down
Office Building or multi-story locations 3-9 stories
20-40 min Airport Ferry return walkover (rare)
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Gather order and if a BULK ORDER take multiple trips to prevent injury
Verify correct order if multiple orders are onboard
Verify all of order is gathered
Carrying limits are 35lb per trip, no greater than 50lb total (ICA 4.a.2)
Promotions for Advertising may be available to go with order (ICA Exhibit A 2.e)
Stickers to put on/in orders
Fliers
Magnets/business cards
Coupons
Candy with logos
Other Events for Holiday (Easter egg hunt, 12 days of Christmas, etc.)
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Beware of hazards and if you feel unsafe check with dispatch
Dogs on leashes outside
make dog aware of you before approaching
Uneven or damaged stairs and walkways
Dispatch will have customer come out
Nails or other stabby parts on fences and gates
please close gates behind yourself
Locked building drop-off
Tongass Towers, Marine View, Mary Frances, 49er Apt on Grant, Revilla Apt on Main, Ward Cove Tourist Mall, Sea Level Condos, The Point top floor apartments, etc. (ICA Exhibit A 2.l 2.m)
Always use the main lobby doors to meet
Do not enter a locked building, even if someone tries to let you
you could miss customers planning on meeting you at entrance
Call available number (block your number)
Have Dispatch call available number if no answer
Say “This is Ketch A Courier, I have a delivery for _____ from ____”
Reception desk drop-off (Hospital, KIC, Offices, Court House, Community Connections, Grocery stores, offices inside public access buildings like the Plaza, White Cliff, or 2030 Sea Level Drive, Court House, Westflight, KTN Visitor Center, etc.) (ICA Exhibit A 2.l)
Always use a reception desk if available
Ask the receptionist to contact the person waiting for the order
At HOSPITAL call customer and leave at check-in or have them call a nurse from department and leave it
Call available number if needed (block your number)
Have Dispatcher call available number if no answer
Leave at reception. or wait for customer
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To Contact person for drop-off at any location or home
Find correct door, never open a door or enter
Screen doors are OK
Mud room doors only if it is a screen door to a main door
Most Hotels/Inns you can go up to the room but not B&B or locked buildings (ICA Exhibit A 2.l 2.m)
Knock on door or ring bell (ICA Exhibit A 2.k)
“shave-and-a-haircut” knock works great
NOTE: Maximum of 2 knocks, 2 bell, and 5 min wait before checking with dispatch
Call available number or have Dispatch call
block your number
Dispatch can text available number
can’t block your number on texts
No-Contact drop-off when requested (ICA Exhibit A 2.k 2.o)
Place on table/chair if available or NEXT TO DOOR ensuring door can open
Have Dispatch call/text recipient as necessary
Take pic showing order situation, with building/door address for feed
Ring and/or Knock for verification of drop off unless SPECIFICALLY REQUESTED NOT TO
PLEASE REMEMBER TO LIMIT CHATS TO QUICK POLITE CONVERSATION.
We do not want to keep customers at the door, nor do we want to engage in controversial topics.
Some of our customers are socially awkward, opinionated, or have illnesses, limitations, or schizophrenia, and will say or do strange things.
We consider anything they say or do to be private under our privacy policy, even if they come to the door naked, drunk, dressed oddly, or inebriated.
Any customer questions about order should be told to CONTACT THE STORE and CHECK THEIR RECEIPT, particularly for grocery or medication orders or missing items. Stores will decide between REFUNDING or REDELIVERY for missing/damaged goods when they error
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PRICE and PAY TYPE
The payment for a job is collected in a variety of ways, so always check with Dispatch if the PRICE or PAY TYPE is unknown or unclear.
Unless the PAY TYPE is CASH there is nothing to collect from the customer
CASH - put all monies into KAC Bank Bag until later. (See cash handling)
DELIVERY PARTNER -
Always collect exactly the same amount of money you paid out
Good Fortune
Panhandle
Just Dandy
PICK UP EVERYWHERE - Always collect exactly the same amount of money you paid out
Always collect what you paid out, PLUS THE JOB PRICE
COUPONS - put coupon into bank (coupon represents cash amount in bank)
NO CHECKS
If customer tries to pay by check instead of cash, refuse and offer to contact Dispatch for solution
(ICA Exhibit A 2.c.2 and 2.k and 2.q)
(ICA 2.a and 2.d.3)
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(ICA Exhibit A 2.k)
(ICA 2.d.3)
RECORD that CASH was paid when done
AUTOMATICALLY CHECK THE BILLS and ASK IF THEY WANT CHANGE.
We accept all coin currency
Counterfeit bills are easily available and have been used historically
Most common feature on modern bills is the shiny “color shifting” green ink which shifts to golden, and the watermark of a face on the bill when held to the light
ALWAYS COUNT FROM THE AMOUNT OWED UP-TO AMOUNT THEY GAVE YOU
Collect a Cash For Food/Order (ICA Exhibit A 2.k) (Good Fortune, Customer requests, etc.)
Confirm collected amount matches customers approved amount (including any added tips paid to store)
See the guidelines for SPARE CHANGE under WHEN RECEIVING ORDER
If there is no Bank, or not enough money in the Bank then Dispatch should provide solution (very rare)
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(ICA Exhibit A 2.d)
THANK THE CUSTOMER and give a farewell
“Have a good day!” and then “Enjoy!” (in that order) is statistically the least awkward farewell that has been used to date
Courier can use any appropriate phrase of their choice
PLEASE never end with a disappointing, angry, or rude tone of voice. We are a premium service so be polite. (ICA 7.b.1)
CLOSE GATES or doors you opened as you leave
SEND FINISHING CONFIRMATION of order drop-off with any relevant Pictures (ICA Exhibit A 2.k and)
REQUIRED INFORMATIONSend appropriate phrase
“Delivered flowers”
“D GF”
“Dropped off Bob order”
“Done KIC”
“Finished OV”
Time (auto-generated)
Date (auto-generated)
Courier ID (auto-generated)
DRIVE CAREFULLY when departing
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KETCH A COURIER LLC INDEPENDENT CONTRACTOR AGREEMENT
THIS INDEPENDENT CONTRACTOR AGREEMENT (“Agreement”) dated _______, 20_____ (the “Effective Date”) is made between KETCH A COURIER LLC (the “Company”), and __________________ (the “Freelancer”), for the purpose of setting forth the exclusive terms and conditions by which Company desires to acquire Freelancer’s services.
In consideration of the mutual obligations specified in this Agreement, the parties, intending to be legally bound hereby, agree to the following:
1. Services
(a) Company retains Freelancer, and Freelancer agrees to perform for Company, certain services set forth in Exhibit A of this Agreement, the “INDEPENDENT COURIER SCOPE OF SERVICES AGREEMENT”. The Company will provide required training to cover the full scope of expected quality of service which will be signed by Freelancer upon completion.
2. Consideration / Compensation
(a) In exchange for the full, prompt, and satisfactory performance of all Services to be rendered to Company, Company shall provide Freelancer, as full and complete compensation to be paid at the request of Freelancer upon the completion of a job, or monthly with necessary processing time not to exceed a month past the termination or ending of this agreement. Pay and job availability as outlined below.
Methods of job Service payment options are: Digital, Direct Deposit, or Cash.
Each job price is paid at 80% to Freelancer while 20% is collected by the Company for sales tax and other business fees and expenses, extra monies provided by customers are passed untaxed without processing fees directly to Freelancer. The Company will not provide compensation for any future services that are scheduled but not completed.
Scheduled Hourly Minimum Pay with specific requirements may be offered irregularly as needed by the Company and is paid with a minimum hourly credit, which will include any service compensations owed during that hour and any leftover credit is paid in full, but must not include any extra monies or gifts offered by customers.
(b) Freelancer is not entitled to receive any other compensation or any benefits from the Company. Except as otherwise required by law, Company shall not automatically withhold any sums or payments made to Freelancer for social security or other federal, state, or local tax liabilities or contributions, and all withholdings, liabilities, and contributions to any such accounts shall be solely Freelancer’s responsibility. Freelancer further understands and agrees that the Services are not covered under the unemployment compensation laws and are not intended to be covered by workers’ compensation laws.
(c) Freelancers are responsible for maintaining their own records separate from the company records, as required by law. These records should cover vital information for the purposes of taxation only and may include compensation, mileage, work hours, and other Confidential Information. The Company will maintain the ability to provide service records relating to Freelancer upon request as required by law.
(d) Required equipment to perform services are divided between the Company and the Freelancer as follows.
The Freelancers must provide and maintain their own transportation, fuel, repairs and any other materials needed to complete services. The Freelancer is required to provide their own devices necessary for receiving required calls and texts or maintain access to necessary applications to perform services.
If the Freelancer fails to maintain legal requirements and licences necessary for the operation of their vehicle the Company will not offer any job Services until such time as the legal requirements are met.
The Company will provide an identification badge that is required to be worn visibly on the front of clothing while performing Services which is proprietary property, and any loss or damage of the badge must be reported immediately to the Company for replacement.
When agreed upon a Bank Bag may be provided by the Company to ensure cash change is available for cash transactions. The Company owns all monies in the Bank Bag, and will maintain an accurate balance of cash transactions and Bank amounts, which must be returned to the Company immediately upon request. If Bank Bag money is lost, spent, or unavailable then the Freelancer is liable for repayment.
The Company will voluntarily provide clothing, equipment, gear, communication services, or supplies to Freelancer as necessary to promote successful and safe services.
3. Nondisclosure
(a) Freelancer understands that, in connection with its engagement with Company, they may receive, produce, or otherwise be exposed to Company’s trade secrets, business, proprietary and/or technical information, including, without limitation, information concerning customer lists, customer support strategies, employees and other freelancers, research and development, financial information (including sales, costs, profits, and pricing methods), manufacturing, marketing, proprietary software, hardware, firmware, and related documentation, inventions (whether patentable or not), know-how, show-how, and other information considered to be confidential by Company, and all derivatives, improvements and enhancements to any of the above (including those derivatives, improvements and enhancements that were created or developed by Freelancer for the Company while under this Agreement), in addition to all information Company receives from others under an obligation of confidentiality (individually and collectively known as “Confidential Information”).
The Company views the following list as a short list of examples of Confidential Information not to be shared with any third party: names, addresses, phone numbers, credit card or bank account numbers, service times, package and goods contents/size, as well as any financial exchanges or gratuities.
(b) Freelancer acknowledges that the Confidential Information is the Company’s sole, exclusive and extremely valuable property. Accordingly, Freelancer agrees to segregate all Confidential Information from information of other companies and agrees not to reproduce any Confidential Information without Company’s prior written consent, not to use the Confidential Information except in the performance of this Agreement, and not to divulge all or any part of the Confidential Information in any form to any third party, either during or after the term of this Agreement.
Freelancers are not required to use their personal identity to perform services, and on occasions that services require a government ID the Freelancer must agree before service is allowed. To maintain Freelancer’s privacy Freelancers may identify themselves using the Company’s name and their designated Courier Number for receipt signatures or as needed to perform service.
Any confidential information stored on any device must be in a separate and password secured location. Failure to do so will result in immediate contract termination and may result in legal action. This includes apps that can access private information outside of Company approved programs. Providing Confidential Information to any digital source for personal use will result in immediate contract termination and may result in legal action, including but not limited to social media, news, magazines, apps, games, or websites.
(c) Upon termination or expiration of this Agreement for any reason, or during temporary long term unavailability exceeding a month of inactivity, Freelancer agrees to cease using and to return to Company all whole and partial Proprietary Information and Properties, whether in Freelancer’s possession or under Freelancer’s direct or indirect control. Freelancer agrees that any records containing proprietary information that are needed for Freelancers legal finances and taxes may be maintained for those purposes only.
(d) Freelancer shall not disclose or otherwise make available to Company in any manner any confidential and proprietary information received by Freelancer from third parties. Freelancer warrants that in performance of all the terms of this Agreement they will not breach any agreement entered into by Freelancer with any other party under penalty of law.
Freelancer is not exclusively contracted with the Company. Skills freelancers gain from any training or experience with a third party may be presented to the Company as examples of skill advancement, only if no third party proprietary or confidential information is included. Skills gained during contractual time with the Company may be used by Freelancer for any third party, as long as proprietary information is not shared.
4. Indemnification / Release
(a) Freelancer agrees to take all necessary precautions to prevent injury to any persons or damage to property during the term of this Agreement, and shall indemnify, defend and hold harmless Company, its officers, directors, shareholders, employees, representatives and/or agents from any claim, liability, loss, cost, damage, judgment, settlement or expense (including attorney’s fees) resulting from or arising in any way out of injury (including death) to any person or damage to property arising in any way out of any act, error, omission or negligence on the part of Freelancer or any Freelancer Employee in the performance or failure to fulfill any Services or obligations under this Agreement.
The Company requires immediate notification if there is any incident that affects service quality, which includes but is not limited to extended service times, police action, vehicular incidents, inclement weather, tourist activity, and negative human and animal encounters both wild and domestic.
The Company will dutifully set safety limits for Service actions to prevent injuries or accidents and allow Freelancer to suggest their own safety limits that may be higher or lower than the Companies limits.
5. Insurance and Other Requirements
(a) Freelancer warrants that it will obtain and keep in full force all necessary insurance and liability coverages in enough that they will cover all legal requirements at all times.
(b) Freelancer shall agree to provide to the Company copies of all policies legally required which shall be provided to Company upon request.
Proof of minimal Alaska Auto liability insurance Policy, and proof provided when requested after insurance renewal period.
Proof of up-to-date Alaska vehicle license plate and registration.
6. Termination
(a) This Agreement shall be effective on the date hereof and shall continue until terminated by either party, or until legal end of one party.
7. Independent Contractor
(a) Company and Freelancer expressly agree and understand that Freelancer is an independent contractor and nothing in this Agreement shall be construed in any way or manner, to create between them a relationship of employer and employee, principal and agent, partners or any other relationship other than that of independent parties contracting with each other solely for the purpose of carrying out the provisions of the Agreement. Accordingly, Freelancer acknowledges that Freelancer is not eligible for any Company benefits, including, but not limited to, health insurance, retirement plans or stock option plans. Freelancer is not the agent of Company and is not authorized and shall not have the power or authority to bind Company or incur any liability or obligation, or act on behalf of Company outside the scope of their job duties. At no time shall Freelancer represent that it is a legal agent of the Company, or that any of the views, advice, statements and/or information that may be provided by Freelancer while performing the Services are those of the Company.
(b) Freelancer is solely responsible for directing and controlling their performance of the Services, including the time, place, and manner in which the Services are performed. Freelancer shall use its best efforts, energy, and skills in such a manner as it sees fit to provide the Services to the Company’s satisfaction
While performing service activities freelancer is a direct representation of the quality of the Company’s product and therefore must maintain careful, respectful, and professional behaviors while services are being rendered.
The Company acknowledges that service activities may be unexpectedly stressful or dangerous, and may lead to aggressive situations. As such the Freelancer is expected to defend themselves against imminent danger using any reasonable legal means, even if it reduces service quality. The Company is not legally responsible for Freelancers actions during any unexpected or dangerous events and has no liability for Freelancers personal wellbeing mental or physical, including any medical or legal actions that occur from such events.
8. General
(a) This Agreement does not create an obligation on the Company to continue to retain Freelancer beyond this Agreement’s termination. This Agreement may not be changed unless mutually agreed upon in writing by both parties.
(b) Freelancer hereby agrees that any breach of Section 3 by Freelancer will cause irreparable harm to Company and that in the event of such breach or threatened breach, Company shall have, in addition to any and all remedies of law and those remedies stated in this Agreement, the right to an injunction, specific performance or other equitable relief to prevent the violation of Freelancer’s obligations hereunder.
(c) Freelancer hereby agrees that each provision herein shall be treated as a separate and independent clause, and the unenforceability of any one clause shall in no way impair the enforceability of any of the other clauses herein.
(d) This Agreement contains the entire agreement between the parties hereto with respect to the transactions contemplated herein. The language of all parts of this Agreement will in all cases be construed as a whole in accordance with its fair meaning and not for or against either party.
(e) All notices provided for in this Agreement shall be given in writing and shall be effective when either served by hand delivery, electronic facsimile transmission, express overnight courier service, or by registered or certified mail, return receipt requested, addressed to the parties at their respective addresses as set forth at the beginning of this Agreement, or to such other address or addresses as either party may later specify by written notice to the other.
IN WITNESS WHEREOF, the parties hereto have executed this Independent Contractor Agreement.
FREELANCER: COMPANY
By:
Signature
Name:
Title:
EXHIBIT A
INDEPENDENT COURIER SCOPE OF SERVICES AGREEMENT
Company hereby retains Freelancer (also referred to as Courier), and Freelancer hereby agrees to perform for the Company (also referred to as Ketch A Courier or KAC), Services (also referred to as Job or Order) including, but not limited to the following parts:
1. THE COMPANY
(a) Ketch A Courier LLC is a premium on-demand package and goods pick-up and delivery service focused on Revillagigedo Island, providing accessible, secure, trusted, and fast transportation of packages and goods anywhere across the road system, for a simple cost.
(b) The Company provides individual job contracts for transportation of packages and goods which begins when a written or verbal request for a job is agreed upon by Contractor in writing or verbally, and includes travel to the pick-up and drop-off destinations and ends when the packages and goods have been verified as being left at the destination which is required to be provided in writing or by image sent to KAC.
2. SERVICE OUTLINE
(a) Courier will make themselves available during KAC service times or accept scheduled hourly times if they are offered by KAC, and while available each individual transportation request for Service will be treated as an independent contracted job both legally and financially. A Courier may clock out for breaks, personal business, or any reason without explanation at their discretion when they have no jobs.
(b) Courier will follow a Service Quality Scale created by KAC, and must maintain a reasonably clean vehicle with space necessary to receive jobs. Courier must maintain a reasonably clean appearance and hygiene with casually professional clothing that is suitable to the weather and conditions. Logowear, thermal bags and other gear may be offered by the Company and may be used by Freelancer’s choice.
Masks are required only if going to a location that is under Quarantine
(c) Customers may arrange an Order from either a Delivery Partner, Pick-up Partner, or from a personal location to another location anywhere on Revilla Island that can be reached by courier's transportation.
They will provide a Delivery Partner with Order and transportation information along with all necessary payment methods.
They will provide a Pick-Up Partner with the Order and contact KAC with necessary information for services as well as provide payment for transportation using currently available methods which are are Cash For Food/Order, credit by phone or online or in-person, Venmo, Paypal, and CashApp, and collection of transportation fee by Delivery Partner. Receipts to customers will be provided by text or email
(d) KAC will receive Orders and disburse them to the courier after confirming pick-up and drop-off locations, time packages and goods are available for pick-up, and all other necessary service information. Then they will maintain contact with the courier and customer by call/text/photo to affirm real-time completion. Additional time needed, incorrect info, or missing/wrong/canceled/unpaid orders will be addressed immediately to ensure successful or satisfactory outcome.
(e) Special deals and sales will be offered weekly/monthly/case-by-case basis and will be approved and applied before charging the customer. Customers may use coupons which represent cash or cash refunds may be necessary, wherein all funding will be removed from Company monies only, not from Freelancer finances.
(f) Courier MAY agree to transport live animals, hazardous materials, or other unusual items with authorization from dispatch.
(g) Courier will NOT PICK UP OR DELIVER, people, alcohol, tobacco, marijuana, illegal items, items larger than Courier can carry or won’t fit Courier vehicles, or packages and goods that are of suspect origin or contents.
(h) All packages and goods must be provided to the courier by a person (no “dead pick-ups”), and verified that they are complete and paid for before transportation along with any updated or special instructions. Packages must be prepared by wrapping in an envelope/bag/box/sealed container that has been secured with tape/glue/sticker/tie or other appropriate methods to ensure contents are not visible or likely to be tampered with before drop-off. Goods not packaged must be clean and suitable for transportation, or wrapped and secured in the vehicle to prevent damage or accidents to Courier, Courier’s property, or the goods.
(i) Courier is automatically authorized to sign on behalf of a customer by accepting our services but no changes or additions may be added to signed documents without direct consent of the customer before signing.
(j) Every reasonable effort will be made to ensure the integrity of the package and goods (shape/temperature/balance) by using careful handling, insulated bags, legal and attentive driving, and reasonable time limits.
1. Tampering with order is an immediate dismissal of all contracts, which includes but is not limited to opening, consuming, leaving an unauthorized object, intentionally breaking or damaging.
(k) Courier will drop-off at a location as requested by the Dispatcher, which may include walking, climbing stairs, entering gates, knocking and ringing doorbell, leaving packages and goods with no-contact, verification photos, paying and collecting cash and providing change.
(l) Jobs to hotels/hospitals/businesses with receptionists or multiple internal suites will be dropped off at the front desk/reception or point of entry to the building to be picked up by the customer. Some restrictions apply to large internal apartment buildings with locked external doors, and authorization from dispatch must be acquired.
(m) Couriers will not enter any private residence or locked facility beyond the closing zone of the exit door even if invited by a customer without direct approval each time from Dispatch to prevent security, safety, and legal issues. ADA compliance may allow Courier to enter past the door zone when necessary.
(n) Refunds will not be given after pick up has occurred and services are rendered, couriers are not responsible for items inside sealed packages that are transported unmolested, nor responsible for weather/damage/theft after drop-off. Complaints or concerns of customers must be handled by Dispatch which will offer necessary remuneration when approved.
(o) If no direct contact is desired, a surface (box/chair/table/etc.) outside of the residence is preferred to protect from adverse conditions (weather/theft), otherwise, packages and goods will be placed on the ground outside the main entrance or gate, and confirmation images is required to show where packages and goods were left.
(p) If the transported packages and goods do not contain the correct items due to an error of the business or customer, the Courier has no liability. Courier is not liable for the subject, material, or value of contents of a package. Courier is not liable for packages and goods sent to incorrect or unverified locations, nor what occurs to the package and goods after drop-off.
(q) While performing duties, a freelancer is not to solicit gratuities or gifts from the customers of the Company. If ever provided more money than the job fee, change must be offered. If a gratuity or gift is offered it is up to the Freelancer to decide to accept. All gratuities or gifts are not a part of any fees or compensation provided by the Company. Any gratuities paid electronically for jobs will be paid straight through to Freelancer without reservation or processing fees that were incurred in their receipt.
COLOR KEY
red=contract only
blue=full info in contract, mentioned in training
green=full info in training, mentioned in contract
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